JOB TITLE: Customer Service Manager – Telluride Regional Office
GENERAL PURPOSE Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Serve as the focal point for communications with Home Owners Associations (HOAs) and those needing information concerning HOAs, including realtors and title companies. DUTIES & RESPONSIBILITIES Specific duties include, but are not limited to: • • • • • • • • • • •
Deal directly with customers either by telephone, electronically or face to face. Respond promptly to customer inquiries. Obtain and evaluate all relevant information to handle inquiries and resolve complaints. Direct requests and unresolved issues to the designated resource. Keep records of customer interactions and transactions Record details of inquiries, comments and complaints Record details of actions taken Propose changes to improve efficiency Process forms, applications and requests, including on-line banking and payroll wrap-up and stuffing. Office administration, including maintaining office appearance cleanliness and management of supplies and equipment: copiers, fax, phone system, printers, etc. Communicate and coordinate with internal departments.
KEY COMPETENCIES Customer Service Interpersonal skills – You must have an outgoing, social personality. We have clients and prospective clients with various personality types, and you will have to interact effectively with all types. Strong listening and communication skills, both verbal and written. Problem analysis and problem-solving - You must have a strong ability to identify and resolve problems in a timely manner. Attention to detail Every client and prospect we handle is unique, and most clients require specific consideration in a number of areas. Since we deal with financial and governance matters, the highest levels of accuracy and integrity are mandatory. We will perform a background check to verify your experience and professionalism. Strong organizational skills Prioritize and plan work activities based on measurable goals. Maintain orderly procedures. Excellent computer skills We use a variety of web-based solutions in our day to day practices. Your must be proficient with email and instant messaging, and have significant experience with Microsoft Office programs. You must be able to adapt to web-based accounting, bill payment, financial transactions, etc. Adaptability Must be flexible and adaptive to changing, and often stressful, work environment and willing to take initiative to improve business processes. EDUCATION & EXPERIENCE High school diploma, general education degree or equivalent required. Bachelor’s degree and knowledge of accounting principles highly desired. Knowledge of customer service principles and practices is essential; 5 years related experience. Proficient with relevant computer applications, including Microsoft Office applications; knowledge of QuickBooks desirable. General knowledge of administrative procedures.
Please submit resume and cover letter via EMAIL ONLY to
[email protected], Attention: Todd Brown th DEADLINE FOR APPLICATION IS Monday, November 22 8am
