Case Study
“ We were able to get products from Prolabs that we could not find elsewhere” — Assistant Manager for Information Technology, Brigham Young University
Brigham Young University Deploys ProLabs’ Compatible Transceivers to Solve Ongoing Failure Problems Business Challenge Brigham Young University (BYU) is one of the largest private universities in the U.S., with nearly 27,000 students at its Provo, Utah campus. In the summer of 2014, BYU was experiencing a high number of failures with its optical transceivers. Because failures can interrupt Internet access, it poses a major problem for professors and students as they require Internet access 24/7 for completion of assignments and correspondences. The cost for troubleshooting, servicing and replacing failed transceivers was high. Identifying and replacing failed transceivers was complicated by the fact that they came from different companies and were sourced from multiple suppliers. “We were having several failures from other brands and we were looking for a more reliable brand that was readily available and for a fair price.” said the Assistant Manager for Information Technology. “ We were also looking for a supplier that was reputable enough to sell through established distribution sources.” Currently the transceivers BYU was using had failure rates as high as 5 percent, and the IT team sets out to provide around-the-clock network uptime for its students, staff and facility. So, the IT staff set out to find compatible transceivers that met its criteria for reliability, quality and price. Further, the transceivers had to be sourced from a single supplier that had sufficient stock and was reputable enough to sell through the school’s preferred distribution sources.
Case study • Brigham Young University • www.prolabs.com
Project Snapshot Challenge
As one of the largest private universities in the U.S., Brigham Young University (BYU) was having failure issues with many of its hundreds of gigabit interface converters (GBIC) and needed a brand that was not only reliable and cost-effective but available through its established distribution sources. Solution
ProLabs quickly outclassed the competition with its ability to provide guaranteed, reliable and compatible GBICs that could be sourced from BYU’s approved vendors without raising the price of the product. Customer Advantages
BYU reports zero failures with ProLabs’ OEM-compatible GBIC products, and now does not have to worry about service and replacement charges eating into the IT budget. The money it saves can be deployed for other, critical infrastructure needs.
ProLabs Solution As the school reviewed its options, ProLabs quickly rose to the top against the competition. The company was able to provide a quality guarantee, including a lifetime warranty, and BYU was able to continue purchasing products from one of its established, approved vendors - without any increase in price.
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“We met with the ProLabs representatives in July of 2014 and they listened to the challenges we were having with availability and reliability.” Said the Assistant Manager for Information Technology. “They guaranteed the quality of their products and were especially helpful with getting us product quickly. What really stood out was that when we explained our challenges of purchasing from several different vendors they listened and were able to set us up to purchase their products from one of our established key vendors without raising the price of the product.”
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Results and Benefits
The ProLabs Advantage
The university has now installed nearly 300 ProLabs optical transceivers and has experienced zero failures since deployment. In addition to 100 percent uptime, the university has also achieved significant savings, freeing up resources to invest in other critical infrastructure. As a dependable mid-tier supplier with a reputation for quality and a lifetime warranty on its products, ProLabs’ products are now standardized with BYU. The university also has an increasing stock of the most common ProLabs transceiver products.
About Brigham Young University Established in 1875, Brigham Young University provides an outstanding education in an atmosphere consistent with the ideals and principles of its sponsor, The Church of Jesus Christ of Latter-day Saints. In addition to students at BYU in Provo, Utah; BYU-Hawaii in Laie, Hawaii; BYU-Idaho in Rexburg, Idaho; and LDS Business College in Salt Lake City, Utah, hundreds of thousands throughout the world are being served in continuing education and literacy programs, seminaries and institutes of religion and elementary and secondary schools.
Compatibility
100-percent compatible with more than 40 vendors and 20,000 systems Quality
At the forefront of technology development, coding, testing & customization Industry-leading Warranties
Lifetime warranties on all ProLabs transceivers and cables. Extensive warranties will not invalidate any vendor warranty on the host device Expert Service
Fast, responsive, knowledgeable service and support that exceeds that of OEMs Fast, Global Delivery
Large inventory and extensive supplier network in EMEA and US means fast shipping to more than 40 countries monthly Trusted
Used by some of the world’s largest Telcos and ISPs Cost-effective
Savings of up to 70 percent. By switching from overpriced OEM products to ProLabs compatibles, companies can afford critical upgrades
Case study • Brigham Young University • www.prolabs.com
