AGENDA Special Rider Complaint Process Committee Meeting Alameda-Contra Costa Transit District 2nd Floor Board Room 1600 Franklin Street Oakland, California Wednesday, September 26, 2007 4:00 p.m. Rider Complaint Committee Members: Director Ryan “Rocky” Fernandez, Chairperson Director Joe Wallace Director Elsa Ortiz
Please set cell phones and pagers on silent mode as a courtesy to those in attendance. Roll Call Public Comment Any person may directly address the Committee at this time on any items of interest to the public that is within the subject matter and jurisdiction of the Committee. Speakers wishing to address a specific agenda item will be invited to address the Committee at the time the item is being considered. All individuals addressing the Committee should limit their comments to 2 minutes. INFORMATION ITEM(S) (Consent Calendar): Items listed under the Consent Calendar are considered to be routine and may be enacted by one motion/one vote. If discussion is desired, an item may be removed from the Consent Calendar and will be considered individually. 1. Consider approving Rider Complaint Committee minutes of June 20, 2007. Staff Contact: Linda Nemeroff, 891-7284 BRIEFING ITEM(S)/ACTION ITEM(S): 2. Consider receiving report with a comprehensive analysis of the aging of complaints, options to get more direct contact information from customers, and the ability to check what ward customers live in on-line (GM Memo No. 07-219). 3. Consider receiving report regarding the placement an on-line lost and found form on the AC Transit website (Requested by Director Fernandez – 4/4/07) (GM Memo No. 07-220). Staff Contact: Jim Gleich, 891-7185 AC Transit District Rider Complaint Process Committee
September 26, 2007
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4. Discussion regarding the pattern of complaints received by the Board (verbal).
Agenda Planning Report on the protocol for handling Translink complaints (Requested by Director Ortiz – 9/19/07). Board/Staff Comments (Government Code Section 54954.2) Adjournment Linda A. Nemeroff District Secretary
AC Transit District Rider Complaint Process Committee