FCHO Chair Jun 16

RECRUITMENT PACK Chair June 2016 www.campbelltickell.com First Choice Homes Oldham Chair YOUR APPLICATION Dear appli...

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First Choice Homes Oldham Chair

YOUR APPLICATION Dear applicant, Thank you very much for your interest in this post. On the following pages you will find details of the role and the selection process to assist you in completing and tailoring your application. In order to apply you should submit: 

An up-to-date CV which shows your full career history – we recommend that this is no longer than three pages;

A supporting statement explaining why you are interested in this role, detailing how you are a good candidate for this post and how you fulfil the person specification – we recommend that this is no longer than three pages;

The declaration form – but completion of the equalities section is not mandatory, this is requested for monitoring purposes in line with our commitment to equality and diversity; and

Indicate on the declaration form if you cannot attend any of the interview dates.

Please note that applications can only be considered if all the documentation is complete. Please send your application, preferably in MS Word format by email to: [email protected]. Applications must be received by 12 noon on Thursday 14th July 2016. You will receive an acknowledgement within 24 hours of receipt and we suggest that if after that time you have not heard from us, you telephone the office (0203 434 0990) to ensure that it has arrived. Using a secure email address and putting the job title/organisation in the subject line reduces the chances of any email going into spam. Please do contact me if you wish to have an informal discussion about the role and organisation or if you have any other questions to help you decide whether to apply. You can contact me on 07900 363 803 or 020 3434 0990. Kind regards,

Kelly Shaw Kelly Shaw Senior Associate Consultant

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First Choice Homes Oldham Chair


Welcome letter from the Chief Executive


About First Choice Homes Oldham


The Board


The Executive Management Team


Job Profile


Person specification


FCHO Governance Structure


Organisation Chart


Principal terms and conditions of service


Key dates and the selection process


Supplementary Information


Media advertisement


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First Choice Homes Oldham Chair

WELCOME LETTER Dear Applicant, We are very pleased that you are interested in finding out more about joining the FCHO Board of Directors at First Choice Homes Oldham. FCHO are a forward thinking company with the ambition and drive to be the best local housing provider. Our Board and colleagues work together as part of a team to sustain and improve housing the life chances of our customers. We work to produce the best outcomes for our customers and our business. By working together and living our values, we are improving lives in Oldham. Customers are at the heart of everything we do and our organisations values are integral to how we treat each other and our customers and we work as One Team to deliver on our promises. Since stock transfer in 2011 some of our key achievements have included:    

Delivering 100 stock transfer promises in 100 days Building 92 new homes Delivering a £149m programme to improve homes to ‘the Oldham Standard’ Retaining Investors in People (IiP) Gold accreditation and achieving the IiP Health and Wellbeing Award.  Achieving 54th position in the Times Top 100 Companies to work for (not for profit)  The construction and move to a new head office building on Union Street  Creating a comprehensive total reward package for colleagues. We hope this insight into who we are, what we do and how we do things has inspired you to read on and find out more about how you could play a leading role in shaping our on-going legacy. Please do speak to the retained advisors at Campbell Tickell and we are very much looking forward to receiving and reviewing your submission.

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First Choice Homes Oldham Chair

ABOUT US First Choice Homes Oldham (FCHO) was set up in 2002 to manage the Councils (OMBC) housing stock. We are a non-profit-making, customer-led organisation registered under the Co-operative and Community Benefit Societies Act 2014 and a charitable Registered Social Provider. We are responsible for approximately 12,000 homes following Stock Transfer from OMBC on 7 February 2011. Any surplus money that we make is reinvested into our homes and neighborhoods. We are completely independent from Oldham Borough Council and therefore do not have to depend on Government funding to improve our homes. FCHO is run by a voluntary Board of Directors made up of between 8 and 12 members including at least 1 Customer and 1 Council nominee. We also have a Customer Congress made up of FCHO customers including leaseholders. We are committed to ensuring all our customers receive the highest possible quality of service and customer involvement is at the heart of everything we do. Our Board of Directors oversea the overall running of our company and makes the key decisions. The Customer Congress supports the work of the Board of Directors.

We would like to continue to put customers at the heart of what we do and we employ dedicated Customer Involvement Officers and have a budget of £60,000 to support customers. First Choice Homes Oldham is regulated by the Homes and Communities Agency (HCA) who will monitor and regulate what we do to ensure that we meet the standards for managing and maintaining homes. We are a Community Benefit Society governed by the Co-operative and Community Benefit Societies Act.

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First Choice Homes Oldham Chair Our Purpose: Improving lives in Oldham Our Vision: Trusted provider of desirable homes, strong communities and excellent services Mission: We will provide new homes and customer focussed housing and support services to the communities we serve. Pillars: Excellent Landlord Services, Resilient Communities and Building New Homes Values: We listen, We act, We keep it simple, We own, We learn, We care.

i. Saddleworth & Lees ii. East Oldham iii. West Oldham iv. Failsworth & Hollinwood v. Chadderton vi. Shaw & Royton

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First Choice Homes Oldham Chair

THE BOARD Bernadette Callaghan, Chair Now retired Bernadette spent most of her working life in the metering industry based at Siemens in Hollinwood. There for many years, she was a works convenor and Branch Secretary of her union. Bernadette has been involved in lots of voluntary work, and has worked and cared for sick, elderly and young disabled people; something she always enjoyed. She was elected as Vice Chair of the Oldham Stock Transfer Forum and together with other dedicated tenants, worked tirelessly to produce the Offer Document which finally resulted in a definite ‘Yes’ vote, taking us to the registered provider that we are today. Bernadette was elected to the FCHO Board in 2010, became Vice Chair in 2012, and is now the newly elected Chair of FCHO.

Matthew Jones, Vice Chair Matt has worked in social housing for 17 years, initially as a frontline housing officer in Salford and an Anti-Social Behaviour specialist in Manchester. Matt has held a number of housing management roles with Salford City Council and New Prospect Housing, before being appointed Head of Housing at City West following the West Salford stock transfer in 2008. He has played a key role in the development of City West post transfer and has held the post of Assistant Director of Communities & Neighbourhoods since 2011. Matt is passionate about social housing and is committed to challenging media stereotypes. He is keen to ensure the customer offer is exceptional and supports communities and individuals to achieve their potential. Matt is a father of two young boys and in his spare time is a keen cricketer and a Manchester City season ticket holder.

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First Choice Homes Oldham Chair

Caroline Edwards Caroline has lived and worked in Chadderton for 44 years and has been a tenant for 35 of those. She has seen so many changes over the years, none more so than when FCHO become an ALMO in 2002. Caroline became a member of Chadderton Local Board in 2008 and was one of the tenants on the Stock Transfer Forum in 2009. Caroline is what you call a 'People Person' and enjoys working with people of all ages. She is the FCHO Board Champion for Customers & Communities, sits on the Customer Forum and used to be key part of the Apfel Lane Community Group in Chadderton organising and running events from 2009—2012, and still volunteers for them to this day. She also assists with Oldham’s Racial Equality Partnership. “When FCHO became a Registered Social Landlord, this gave customers an opportunity to get more involved and the ability to achieve more together and make a difference ensuring the neighbourhoods and communities of Oldham are better”.

Philip M Pearson ACA Philip is a born and bred Oldhamer who has lived all around the borough, including the Coppice, Royton, Chadderton, Shaw and Saddleworth areas. After an education in Oldham and Manchester, he qualified as a Chartered Accountant and moved into the financial services industry as head of an accounts department. He worked in a similar senior management role in Leeds before taking a sideways step into finance business partnering for a FTSE100 company based in Cheshire. He now works as an independent business adviser helping local businesses unlock further growth by understanding their goals and translating them into measurable business plans. Philip is also a school governor at The Blue Coat School, Oldham and The Kingfisher Community Special School, Chadderton. He is married and his main interests are his young family, history, travelling and socialising around the area. Philip believes that an accountable, financially solvent and pro-active social housing provider is one of the pillars upon which Oldham's future development and will be built. As such, being an FCHO board member is a huge opportunity to help the town plan and deliver prosperity for all.

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First Choice Homes Oldham Chair

Pauline Richardson, Audit and Risk Committee Chair Pauline has lived in Chadderton for over 25 years. She has been actively involved in the local community where she has served as a school governor, as a committee member for the local tenants and residents group, and has chaired both the FCHO Local Board for Chadderton and the Community Council. More recently, she has been involved in borough wide community cohesion projects. Pauline brings to the Board, the skills that she has developed over 27 years managing in social care and housing related settings for Manchester City Council. Pauline’s interests include understanding how people from different communities and backgrounds relate to one another across our borough, and how local democracy enables residents to influence decisions taken in relation to services they use and the communities they live in.

Mohammed Alyas Mohammed and his family have been living in Oldham for more than 30 years. He is currently self-employed as a Postmaster in Wythenshawe, Manchester, and worked in Rochdale Council for 8 years prior. Mohammed previously managed the Pakistani Community Centre in Glodwick and has been a board member of OCL, Hathershaw and Fitton Hill NDC and Oldham Partnership in the past. Most of his life has been spent working within community development and regeneration. He hopes to make positive contributions in further improving the service delivery of FCHO.

Clare Doyle Clare is a Chartered Surveyor with significant housing and property experience. After graduating from Liverpool University with a geography degree she has spent over 25 years working for in the housing and property field for Local Authorities, Housing Associations and in the commercial sector. She is a member of RICS and is one of their Licensed Assessors. Her specific experience lies in the areas of property development, asset management, maintenance and regeneration. Clare has run her own property consultancy advising housing organisations on property investment, development and management for the past 16 years and also has experience working for housing organisations including Mosscare Housing, Great Places, The Guinness Trust and Your Housing Group. Throughout her career Clare has worked closely with customers to ensure regeneration projects and new developments are community led and is keen to see this continue. [email protected] www.campbelltickell.com 020 3434 0990 9

First Choice Homes Oldham Chair

Carl Brazier Carl has worked in housing for 20 years for both Councils and Housing Associations, including a spell as a Board Member in the South West. At Stroud, his work resulted in the Council being used as role model for Co-regulation by regulatory Agencies, building homes for the first time in 30 years and to be the only Council Housing Service to obtain two HQN Accreditations for Co-regulation and Income Management. Carl is the Director of Housing at Stoke where a key role is leading housing growth across the City by developing a Housing Strategy to build homes of all tenures including home ownership, some directly by the Council and in other cases in partnership with the support of the HCA, Housing Associations, Developers and Financial Institutions. Some of his Innovative work includes providing strategic direction to the Council’s Custom Build programme which has Government Vanguard Status and also Regeneration and Home Ownership programme, which has gained national recognition and become known as the £1 house project. He is leading on the formation of a Housing Development Company to deliver the City’s aspirations and to support this work Stoke has been awarded Housing Zone Status and became the first Council to be assessed by the Housing and Finance Institute (HFI) as Housing Business Ready. Carl sits on the LGA Housing Officer Finance Group and the DCLG Housing Sounding Board and was also an Expert Advisor for the Elphicke – House Report.

Mumtaz Ali Mumtaz has lived in Rossendale in Lancashire for over 40 years. He graduated from Salford University in 1994 and qualified as a Chartered Certified Accountant in 2001. Mumtaz has over 20 years’ experience of working in Finance especially in the Public Sector, having worked in the NHS, Probation Services, Education and Housing. In his position as a Board Member, Mumtaz is keen on helping FCHO continue to provide a high quality housing service to the residents of Oldham.

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First Choice Homes Oldham Chair

Hilda Kaponda Hilda is a qualified accountant with over 20 years’ experience in social housing finance. Her current role is Executive Director of Finance at Equity Housing Group. Her previous roles include working as a Lead Regulator at The Housing Corporation, Group Finance Manager at Harvest Housing Group and Director of Finance and ICT at Eastlands Partnership Homes. She has been on the Board of Mosscare Housing, Stockport Homes and Parkway Green Housing Trust. She was Chair of Audit and Risk at both Stockport Homes and Parkway Green and is currently a Board Member and Chair of Audit at Arawak Walton Housing Association. Hilda has led various community groups in Manchester. She has extensive experience and expertise in strategic management, business systems, group structures, project and finance management audit processes and governance. In addition to her accountancy qualification she has an MBA.

Barbara Brownridge, Governance and Remuneration Committee Chair Barbara recently retired from her career as a Chartered Town Planner. She moved to Oldham in 1972 to work for Oldham Council's planning department and subsequently worked for Leeds Council and a private planning consultancy in Manchester. Barbara has lived in Chadderton since 1973. She has four children, three who still live in Oldham, and three grandchildren. She became a Councillor for Chadderton North ward in 2010 having been involved in local politics for over 30 years.

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The Management Team

First Choice Homes Oldham Chair

Cath Green – Chief Executive

Vinny Roche – Deputy Chief Executive

Sheena McDonnell Company Secretary and Business Transformation Director

Dave Smith – Deputy Company Secretary and Customer First Director

Dave Woods – Homes and Investment Director

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First Choice Homes Oldham Chair

Please note that this is currently being updated to incorporate the recent award of remuneration for this role.

Job title:


Responsible to:

Board of Directors 

Responsible for:

Leading the Board of Directors to ensure it fulfils its responsibilities for the governance of the company. Work with the Chief Executive to help them achieve the company’s aims and objectives.

Term of office:

1 year term of office


There is no remuneration for this position as the role is a voluntary position however out of pocket expenses and loss of earnings will be paid in accordance with FCHO’s expenses procedure.

The Board Chairperson maybe any person who meets the eligibility criteria including existing Board Members. As outlined in FCHO’s Rules, OMBC appointed Councillors are not eligible to apply.


Main Tasks and Duties: The Chair has all the legal duties and responsibilities of a Board Member as outlined in the Board Member Role Descriptor. The Chairperson’s key role and responsibility is to ensure that the Board meets its legal and regulatory obligations; and is accountable to the Board, the customers it serves and partners it works with. Leadership: The Chairperson will lead the Board of FCHO by:  Working with the Chief Executive to provide strategic direction and leadership to the Board to direct the Association’s affairs and goals.  Ensure that the Company is properly managed and financially viable.  To Chair Board meetings and Annual General Meetings.  Ensure that Board meetings are conducted in accordance with the Association’s agreed Code of Governance.  Ensure that the Board fulfil their statutory duties in line with relevant legislation and avoid conflicts of interest.  Acting as an ambassador for the Association, to enhance and promote FCHO reputation and champion its role.  Working with the Chief Executive to ensure the Association’s plans are viable and meet the needs and expectations of the communities it serves.

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First Choice Homes Oldham Chair  Have due regards at all times to the Board’s statutory obligations in respect of equal opportunities.  Ensure that the Board acts as a collective entity and that all decision making is transparent.  To ensure that the appropriate standards of behavior are maintained in accordance with the Code of Conduct and where necessary appropriate action is taken.  To develop and maintain a constructive working relationships with the Chief Executive and the Leadership Team. Chairperson’s delegates responsibilities: Governance  To ensure high standards of governance for the Company.  Ensure efficient conduct of the Board’s business and of the organisation’s general meetings and adjudicate over any voting rights at Board and AGM meetings.  Facilitate professional, strategic level discussions amongst Members.  Ensure that the organisation provides appropriate role profiles and competency frameworks for all Board Members.  To promote the principles of integrity, probity and accountability to maintain the company’s reputation.  Agree standards for Board agenda and papers with Board Members and the Leadership Team.  Ensure that the timing and frequency of meetings is appropriate to meet the needs of the business.  Ensure that Board Members receive accurate and clear information to enable them to make clear, informed and transparent decisions.  Ensure appropriate agendas in consultation with the Chief Executive before meetings, including items in the open and closed sessions and ensuring that all agenda items are addressed. Ensure that resolutions are formally and accurately recorded at Board meetings.  Ensure effective decisions are made at meetings through maximum involvement of Members in a timely way. Always summing up the debate and ensuring resolutions are clearly recorded.  Ensure that the Boards decisions are acted upon.  Ensure that a mechanism is in place to track the implementation of decisions and to challenge the Chief Executive where implementation is not happening or behind schedule.  Promote succession and development planning to minimise vacancies on the Board.  Take a leading role in appointing and developing Members in order to increase the Boards effectiveness. Ensure there is information and support to all Members so they can play an effective role.  Oversee the Board succession plan to ensure that effective arrangements are made to ensure a continuous source of competent Members.  Ensure that the Board delegates sufficient authority to its committees, the Chairperson, the Chief Executive and others to enable the business of the Association to be carried out effectively between meetings of the Board and ensures the Board monitors these delegated powers through as set out in the Scheme of Delegation. [email protected] www.campbelltickell.com 020 3434 0990 14

First Choice Homes Oldham Chair  Ensure that the Board receives the appropriate and professional advice when needed from either Leadership Team or external sources.  Ensure there is a provision in place to speak confidentially with an Independent Advisor about any matter which they feel they cannot speak with anyone else until they have taken Independent Advice. The advisor will report to the Board at a later stage if it is agreed that the matter warrants further action. A £2,000 limit is set.  Make sure Best Practice arrangements are made to recruit the future Chairpersons. Performance  To ensure all Board Members participate fully and new Board Members receive a thorough induction.  Monitor the conduct of the Board, and arrange/conduct an annual appraisal of the Board Members performance, both individually and collectively.  Conduct 1:1 meetings with Board Members.  Manage absenteeism of Board Members.  To ensure that the development needs of the Board and individual members are met.  Drive the development of governance improvement to ensure measurable improvements in governance. Working with the Chief Executive  Develop an effective, challenging and professional working relationship with the Chief Executive, which provides support, while recognising separate Executive responsibility.  Monitor the Chief Executive’s performance against set targets, and lead a rigorous annual appraisal of their performance.  Ensure when necessary, that the Chief Executive is replaced in a timely and orderly fashion.  Provide a link between the Board and the Leadership Team and other senior colleagues. Partnerships  To ensure that the organisation works in partnership with: - Oldham Metropolitan Borough Council - Funders - Homes and Communities Agency - Communities - Customers  To develop new, and sustain existing, professional networks to benefit the work of FCHO.  Ensure constructive relationships with OMBC’s elected leadership.

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First Choice Homes Oldham Chair

PERSON SPECIFICATION Attributes and Qualities

Essential / Desirable

Education and Qualification  Be numerate and literate.  Be IT literate in a range of IT applications.

 Essential  Essential

Experience  Knowledge and appreciation of the needs and aspirations of the communities in Oldham. An understanding of the competitive business environment and the parameters within which housing association’s with statutory responsibilities must operate.  Experience of one or more of the following:  Corporate Strategy  Risk and Audit  Housing Management/Sector Services  Customer Experience  Finance (qualified to CIMA/ACCA/CIPFA)  Property Maintenance and Improvement Services  Regeneration and Development  Contract Management and Procuring Services  Legal and Regulatory Requirements  Marketing and Communications  Human Resources and Organisational Development  Strategic Information Technology  Involvement in a people-centred business or voluntary sector/public sector organisation.  Experience of membership of committees and Chairing groups of people.  An understanding that the Board’s role is to make strategic decisions on behalf of the Association, and to ensure it remains focused at all times at the strategic level.  Able to professionally deal with Members and Officers in a variety of challenging situations.  Able to create a professional and inclusive decision making environment, influencing and facilitating discussion and debate so that members are engaged and make positive contributions.

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 Essential

 Essential

 Desirable  Essential  Essential  Essential  Essential

First Choice Homes Oldham Chair  Summarise debate and decisions and provide effective feedback.  Applies own specialised knowledge to Board decisions.  Prioritise and respond to changing circumstances.

 Essential  Essential  Essential

Knowledge, Skills and Abilities  Leadership ability.  Excellent interpersonal and communication skills.  Ability to chair meetings impartially, encourage all participants to make a contribution and to reach a consensus.  Skilled in building positive relationships and strong team working and networking skills.  Ability to provide support to other Members, the Chairperson and Vice Chairperson.  Establish and maintain strong relationships with FCHO Leadership Team and other colleagues.  An appreciation of current issues in social housing.  Ability to think strategically and provide direction to the Association.  Ability to solve problems in an innovative way.  Ability to research issues, communicate ideas and develop solutions.  Ability to analyse information and, when necessary, challenge constructively.  Ability to promote the Association effectively.

 Essential  Essential  Essential  Essential  Essential  Essential  Essential  Essential  Essential  Essential  Essential  Essential

Personal Attributes & Qualities  A display of all of the competencies agreed to be important for Board Members (please see the competency framework).  Confidence, dedication and enthusiasm to drive and implement change.  Commitment to improving the FCHO service and to providing an excellent service for tenants.  To work effectively in a team with excellent communication skills.  Commitment to equality of opportunity and diversity.  High level of integrity, honesty and objectivity with good problem solving and decision making skills.

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 Essential  Essential  Essential  Essential  Essential  Essential

First Choice Homes Oldham Chair Circumstances and Time Commitment  Attend Training and Briefing Sessions.  and Away Day events.  Attend Time toBoard attendstrategic/planning meetings of the Board and appropriate  committees Preparation for andmeetings deal with other issues applicable to the role as outlined in the Time table below.appraisal  Participate and take an Commitment active role in the Annual  of Attend regular meetings with the Chief Executive and the the Board and Board Members. Leadership Team Circumstances and Time Commitment continued  Attend national conferences and other external events.  Attend corporate and social events.  Available and attendance at ad hoc events and discussions and urgent business in addition to formal board and committee meetings.  Able to travel throughout the Borough on a regular basis as well as attendance at external events for example in London.

     

Essential Essential Essential Essential Essential Essential

 Essential  Essential  Essential

 Essential

Key Contacts  Other Board Members, Chief Executive, Directors and Senior Managers and colleagues of FCHO, OMBC and other Stakeholders and Partners.

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First Choice Homes Oldham Chair

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First Choice Homes Oldham Chair


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First Choice Homes Oldham Chair

PRINCIPAL TERMS AND CONDITIONS Position: Chair Remuneration package: £10,000 per annum plus reasonable expenses. Time Commitment: As Board member you will be expected to attend regular, scheduled Board meetings, training events, social and ambassadorial events. The location and time of meetings will be agreed by the Board however they are likely to be held in both the daytime and evening. Whilst demands may vary, as a general guide, the Association anticipates a commitment of:  Attendance of least 9 board meetings per year  Attendance at 2 special board meetings per year  Membership of and attendance of committee meetings  Attendance at the Annual General Meeting and any Special General Meetings  Attendance at any relevant training and development sessions  Attendance at 2 strategic away days per year  Attendance at any associated development events including the process of appraisals of the board and individuals You will act within the Rules of the Association and commit sufficient time to read Board and Committee papers as appropriate to fulfil your role. Location: Board meetings are held at our head office; First Choice Homes Oldham, First Place, 22 Union Street, Oldham, OL1 1BE. It is readily accessible by public transport and there is on and off-street parking available close by.

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First Choice Homes Oldham Chair

KEY DATES AND THE SELECTION PROCESS Closing date: Thursday 14th July at 12 noon First interviews: Thursday 4th August 2016 Candidates will be interviewed by a Campbell Tickell panel at First Choice Homes Oldham, First Place, 22 Union Street, Oldham, OL1 1BE Final interviews: Monday 22nd August 2016 Candidates will be interviewed by a Campbell Tickell and FCHO panel at First Choice Homes Oldham, First Place, 22 Union Street, Oldham, OL1 1BE. The interview panel will consist of the current Chair of FCHO (Bernie Callaghan) and Chief Executive FCHO (Cath Green) and Kelly Shaw of Campbell Tickell will also be in attendance. Full detail of the shortlisting process will be provided at first interview.

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First Choice Homes Oldham Chair

SUPPLEMENTARY INFORMATION The following can be downloaded from the First Choice Homes Oldham website:

Company Information https://www.fcho.co.uk/media/1104/first-choice-homes-oldham-limited.pdf Report and Financial Statements for the Year ended 31 March 2015 https://www.fcho.co.uk/media/1097/fcho_financial_statement_2015_final_all_amen ds.pdf Corporate Social Responsibility https://www.fcho.co.uk/media/1076/fcho-corporate-social-responsibilitystatement.pdf News https://www.fcho.co.uk/news/ Company Website https://www.fcho.co.uk/

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First Choice Homes Oldham Chair

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Third Floor Olympic Office Centre 8 Fulton Road Wembley Middlesex HA9 0NU 020 8830 6777 020 3434 0990 (Recruitment) [email protected] www.campbelltickell.com

Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registration number 4713939 Registered office 14 Accommodation Road, London NW11 8EP VAT number 743 6943 08