Meet your Support Center team!
Melissa Moreano
Lisa Brown
Katie Gulledge
Mark Kaplan
Mona Swain
CFO
Financial Analyst
Customer Support Specialist
Director of Risk Management
Staffing Partner
Email:
Email:
Email:
Email:
Email:
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Phone:
Phone:
Phone:
Phone:
Phone:
336.293.9214
336.293.9203
336.293.0003
336.287.1383
336.293.9209
Contact for: ● IntelliLink ● P-Cards
Contact for:
Contact for:
Contact for:
● Payments to vendors ● EZCT management for:
● Risk management /
● Recruiting needs for:
Compliance issues
- North Carolina
- MA, RI, SC, NC, MS, WV,
● Form and template
- South Carolina
& NJ
updates
- Northeast
● Revenue share ● Tax statements
● Policies
● Regional financials ● Expense reports
(prior to 6/1/2016)
Meet your Support Center team!
Kim Patterson
DeeAnn Bobbitt
Andrea Bray
LeKim Banh
Susan Knight
HR & Payroll Information Systems Manager
HR & Benefits Administrator
HR & Payroll Assistant
HR & Payroll Support
HR & Payroll Administrator
Email:
Email:
Email:
Email:
Email:
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Phone:
Phone:
Phone:
Phone:
336.293.0015
336.293.0079
336.293.9201
336.655.1167
Contact for:
Contact for: ● Benefits
Contact for: ● Forms
Contact for:
Contact for:
● HR & Payroll support ● Child incident reports ● Workers comp
● Employee changes
● Employee changes ● Wage verification ● Payroll processing ● New hire processing
● Employee changes ● Wage verification ● Payroll processing ● New hire processing ● Garnishments & liens ● Workers compensations
● ADP Management Training ● ADP tech and login issues ● Company policies ● ADP/Payroll reporting ● Background screening & recruiting (systems)/RPO
● Unemployment claims ● Employee relations
Meet your Support Center team!
Brian Heaton
Amanda McCann
Heather Thomas
Jolanta Kellum
Rebecca Kaplan
Director of Learning & Instructional Technology
Multimedia & Training Developer
Instructional Designer
Behavior Support Specialist
Operations Support Specialist
Email:
Email:
Email:
Email:
Email:
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Phone:
Phone:
Phone:
Phone:
Phone:
336.244.9149
336.293.9207
336.986.5105
336.293.0078
336.293.9208
Contact for:
Contact for:
Contact for:
Contact for:
● Online and in-person
● CypherWorx:
training
- Learning management system
● Online course feedback ● Course errors &
Contact for: ● Behavioral consultations ● Online & in-person
● Payments to vendors ● Enrichment payroll
● Licensing training ● Video creation
- User management
navigaton/content
behavior training
● P-Card & IntelliLink admin
questions
● Behavioral strategy
issues (password reset, etc.)
development
● CypherWorx new hire
● Training compensation ● IT project management ● IT/Learning policies
- Course access
● Online training ● Licensing training ● Photography needs ● Creation of webinars ● Adding webinars to the online training calendar
● Filming/photography
● Curriculum app support ● Video editing
● Accommodations training and support
course assignments
● Course creation assistance ● Training reporting
Meet your Support Center team!
Josh Todd
Travis Marceron
Anna Keller
Tracy Porter
Andrew Varela
IT Support Specialist
IT Support Specialist
Marketing & Communications Manager
Production Manager
Warehouse Manager + IT Support Specialist
Email:
Email:
Email:
Email:
Email:
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Phone:
Phone:
Phone:
Phone:
Phone:
336.293.9212
336.293.9202
336.293.0004
336.293.9211
336.918.9954
Contact for:
Contact for: ● IT project support ● Inventory support ● Support tickets
Contact for: ● Corporate & parent
Contact for: ● Warehouse/kitting ● Inventory inquiries
● Marketing
Contact for: ● T-shirts/AlphaGEAR ● Flyer requests ● Email management:
materials/support
- New email group creation
● Email management ● Hardware management ● Web updates ● Laptop repair ● Office 365 management ● Tablet management ● Tech arts software/hardware
● Google Drive support
● Hardware maintenance
newsletter content
● PR/media requests
- Password resets
● Website updates ● Contracts/RFP production
● Slack management
