Welcome to
SUTTON HOUSING PARTNERSHIP
Head of Human Resources Recruitment pack
Dear Applicant, Sutton Housing Partnership - Head of Human Resources Thank you very much for your interest in this post. On the following pages you will find details of the role and the selection process to assist you in completing and tailoring your application. In order to apply you should submit: n An up-to-date CV which shows your full career history – we recommend that this is no longer than three pages; n A supporting statement explaining why you are interested in this role, detailing how you are a good candidate for this post and how you fulfil the person specification – we recommend that this is no longer than three pages; n The declaration form – but completion of the equalities section is not mandatory, this is requested for monitoring purposes in line with our commitment to equality and diversity; and n Indicate in the declaration form if you cannot attend any of the interview dates. Please note that applications can only be considered if all the documentation is complete. Please send your application, preferably in MS Word format by email to:
[email protected]. Applications must be received by 12 noon on Tuesday 28th June 2016. You will receive an acknowledgement within 24 hours of receipt and we suggest that if after that time you have not heard from us, you telephone the office (020 3434 0990) to ensure that it has arrived. Using a secure email address and putting the job title/organisation in the subject line reduces the chances of any email going into spam. Please do contact me if you wish to have an informal discussion about the role and organisation or if you have any other questions to help you decide whether to apply. You can contact me on 07948978804 or 020 3434 0990. Should you be shortlisted for interview, the first interviews will be held on Thursday 7th July 2016. Following this process, successful candidates will be invited back to the second stage which will held on Tuesday 12th July 2016. If you have any questions, please feel free to contact me. We look forward to hearing from you.
Mary Hope Mary Hope Senior Associate Campbell Tickell
[email protected]
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Introduction Dear Applicant, You will find a great deal of information about SHP in this pack, not least our vision and priorities. We recognise that we will not achieve these if we can’t recruit, train, motivate and retain the right staff. That’s where you come in. We will need you to bring leadership to the HR function, to re-energize and re-position it within SHP. We need an HR function capable of supporting our growth and diversification plans, one that has its finger on the pulse of the organisation, one that can tell us what we as the Executive Management Team and Board need to know and one that can make sure that we have the staff with the skills they need to deliver our plans. Your first task will be to develop the strategy, to ensure you have the resources, to determine the priorities based on our business plans. You may want to: improve our use of IT to deliver better data about our people; create a stronger learning and development offering; enhance our leadership capabilities; amend our reward strategy; develop our staff engagement approach; restore our IIP Gold status. There is plenty to be done and you will need a proactive and dynamic approach. We’ve been marking time for a while and we now need someone with a real desire to make a difference and a name for themselves, and for us. We see ourselves as an ethical and transparent employer - we like to have fun in our workplace but we are focused on delivering high quality services. We are committed to equality and supporting diversity. You will be responsible for an HR service with a very wide scope so you need a broad understanding and willingness to enhance your skills. So, if you have a broad swathe of HR experience, understand the drivers of working in a business that delivers social value, are ambitious to head up an HR function and ready to embrace strategic challenges then we would like to hear from you. Tell us what you offer in terms of experience and share with us your vision for excellence in HR.
Brendan Crossan Director of Resources
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About Sutton Housing Partnership
Our vision says it all...
A thriving, first choice service provider with a reputation for care, quality and value. We never stand still – and have a clear purpose to work together to deliver homes and communities where residents feel happy and secure. We are a continuously improving organisation, driven by feedback and scrutiny from residents and by external accreditations and benchmarking. We are proud of our organisational development - we have achieved Investors in People Gold, gained the British Safety Council Sword of Honour and won a Best Business Award for Health and Well Being, as well as being recognised as a Best Companies “one to watch.” Our Priorities The priorities and associated strategic aims that will enable us to achieve our vision are: n Excellent Customer Service Continuously improve the level of customer service to meet the diverse needs and expectations of all residents. n Quality Homes in Secure Neighbourhoods Deliver all services to the highest standards, investing in homes and providing secure neighbourhoods to promote the safety and wellbeing of all residents. n Value for money Ensure we provide residents with sustainable, value for money services, by making the best use of the resources available to us. n Reputation for Excellence Achieve an excellent reputation locally and beyond, for the care, quality and value of our services. Our Future Plans Following consultation with residents, we have a new five year business plan that came into effect in April 2016. 4
The SHP Executive Management Team Andrew Taylor - Chief Executive Andrew joined Sutton Housing Partnership in June 2006 as Finance Director, having worked in housing finance for 17 years with local authorities and more recently in the housing association sector. As Chief Executive he leads the whole organisation and has direct responsibility for governance and communication. He also retains oversight of the ALMO’s finances and the wider housing finances on behalf of the council. In addition, he is a Board Member and Chairs the Audit Committee of a Housing Association. He is a member of the Chartered Institute of Public Finance and Accountancy and currently chairs one of their housing finance working parties.
Jerry Austin - Executive Director (Property) Jerry joined Sutton Housing Partnership in August 2014 as the (Interim) Executive Director for Property. He is a Chartered Engineer with over 20 years executive experience as a building services engineer and in property management. He brings a proven background in strategic improvement and is committed to delivering excellent levels of customer service at all times and to all members of the community.
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The SHP Executive Management Team Brendan Crossan - Executive Director (Resources) Brendan joined SHP is 2008, bringing his background in marketing, business development and strategic planning to his role as Executive Director of Resources. As well as having overall responsibility for SHP’s planning, his directorate is responsible for finance, human resources, information technology and business improvement. He is a member of the Chartered Institute of Housing.
Joanne Cambra - Executive Director (Neighbourhoods) Joanne joined Sutton Housing Partnership in 2006 as Executive Director of Neighbourhoods. She has strategic responsibility for customer facing services including: neighbourhood management, supported housing, customer care and income collection. She is a Fellow of the Chartered Institute of Personnel and Development and affiliate member of the Chartered Institute of Housing. Previously working in both the private and public sector her background is in housing, HR and change management. Joanne is also a member of the Life Centre Board.
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The SHP Heads of Service Alexa Loukas - Head of Communications Alexa has been Head of Communications since 2012. She is responsible for building and maintaining the organisations reputation and ensuring communications are fully integrated with SHP’s business strategy. Her team develop and support the delivery of innovative, customer focussed and accessible communications to all stakeholders. In order to do this she works closely with the Residents’ Reading and Editorial Panel. She has experience of managing resident involvement and housing management services.
Diane Richards - Head of Governance & Assurance Diane joined 2010 having worked in training and conferences in the telecoms and project management sector. Diane has direct responsibility for all aspects of governance for Sutton Housing Partnership. This includes the Board of Directors and support for SHP’s Resident Scrutiny structure and groups. Diane also has oversight of our relationship with our internal auditors and acts as Company Secretary.
Mark Feehan - Head of ICT Mark has been with SHP since its formation in 2006, implementing it’s own ICT and telephony infrastructure to support, not only the current needs of the business, but to future-proof it for technical requirements. Mark and his team also provide facilities management services and are successfully providing technical support services for other organisations.
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The SHP Heads of Service Steve Leitch - Head of Finance Steve heads a team of 10 staff that make up the Accountancy and Resident Charges Teams. The team support the organisation in Budget Monitoring, Statutory Reporting and VAT. The team also manages the Local Authority’s Housing Revenue Account (HRA). Resident Charges calculate all charges to our tenants and leaseholders, including rents, service charges and recharges.
Sue Holbrook - Head of Neighbourhoods Sue and her team provide a high quality tenancy management service including allocation of properties, management of anti-social behaviour, tenancy sustainment (including self-neglect and hoarding) safeguarding adults at risk and young people and children. Neighbourhood Managers within the team support Residents’ Associations and community development activities. Sue has extensive experience in social housing and neighbourhood management and has been with SHP and prior to this with the London Borough of Sutton for over 25 years.
Dawn Eustace - Head of Older People and Tenancy Sustainment Dawn is responsible for developing housing support and sustainment services and is the lead for tackling social isolation and loneliness. She is an expert in effectively managing a dispersed workforce and has overall responsibility for resident involvement for the organisation. She has worked in the housing sector for 19 years and has extensive experience in resident engagement, service improvement, sheltered housing and provides strategic leadership in optimising health and wellbeing, enabling residents to remain independent and reducing the incidence of tenancy breakdown.
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The SHP Heads of Service Martin Thomas - Head of Asset Management and Compliance Martin recently joined SHP and is responsible for developing SHP’s programmes of investment to ensure delivery of a high quality customer driven service. His team is also responsible for mechanical and electrical services and ensuring that all health and safety regulations in relation to our properties are fully complied with.
Brian Burton - Head of Asset Programme Delivery Brian has been with SHP since December 2014 and has worked in social housing for over 25 years both on the contractor and client side. Brian started his career in neighbourhood management and supported housing before moving into property services. He has experience of managing reactive repairs, planned maintenance programmes, Decent Homes, voids as well as environmental services. Brian is passionate about delivering great customer services and engaging with the community to ensure the service delivered meets their needs.
Dennis Paul - Head of External Services Dennis is responsible for the External Services team delivering cleaning and grounds maintenance services to SHP communal blocks and estates. The team also improve estate design to provide added amenities such as bin storage, cycle bays etc. Dennis has extensive experience in delivering front line services for residents and working with partners to improve performance in these areas.
James Caspell - Head of Business Improvement James recently joined SHP as Head of Business Improvement. With nearly 10 years experience of working with public sector organisations, his areas of expertise include; business and strategic planning based on customer insight; equality and diversity; and implementing lean service improvements. His team lead on service improvement for customers: performance management, managing and learning from complaints and equality and diversity.
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SHP - management structure Chief Executive
Executive Director (Property)
Executive Director (Neighbourhoods)
Executive Director (Resources)
Head of Marketing & Communications
Head of Governance & Assurance
Executive Director (Property)
Head of Delivery
Capital Works Delivery Manager
Repairs & Voids Manager
Head of Asset Management
Business Support Manager
Major Works Manager
Head of External Services
Estates Manager (Supplies)
Estates Manager (Security & Safety)
Programme Planning Manager
Engineering & Compliance Manager
Corporate Risk & Compliance Manager
Estates Manager (Fleet)
Executive Director (Neighbourhoods)
Head of Income
Senior Income Manager
Head of Older People & Tenancy Sustainment
Head of Neighbourhoods
Senior Income Manager
Senior Neighbourhoods Manager
Senior Neighbourhoods Manager
Allocations Manager
Sheltered Housing Manager
Senior Neighbourhoods Manager
Executive Director (Resources)
Head of Business Improvement
Performance & Customer Insight Manager
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Business Transformation Manager
Head of HR & Development
Head of Finance
Accountancy Manager
Charges Manager
Head of ICT & Facilities
ICT Service Manager
ICT Network Manager
Staff benefits n Childcare vouchers A staff childcare scheme is available for all staff which could enable employees to potentially save up to £933 per annum depending upon their tax band. n Pension scheme SHP offer a career average pension scheme. Employees currently contribute between 5.5% and 12% depending upon their salary. SHP as the employer also makes a contribution to the employees’ pension. n Flu vaccinations All employees are offered a free flu vaccination on an annual basis. n Credit union membership SHP is a member of the Croydon and Merton Credit Union and as such, all staff are entitled to become members. n Eye tests SHP contribute toward of the costs of eye tests and also a contribution to the cost of glasses (where it is identified that glasses are required for VDU use only). n Employee Assistance Programme A free confidential employee assistance programme is available to all staff 24 hours a day, 7 days a week. n Simply health A health cash plan is provided to all staff who can obtain cash back on dental and optical costs, consultations and scans. n Annual leave Annual leave entitlement for SHP staff commences from 26 up to 32 days (pro rata) excluding bank holidays. n Discounts with local business There are a range of local businesses whereby SHP staff can benefit from a variety of discounts. n Sickness pay Up to 6 months full pay and 6 months half-pay, depending on length of service.
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Head of HR / London c £53k
Take the initiative. If you have a strong track record of success in HR and are able to deliver strategy, policy and sound advice across all HR disciplines then we have an opportunity for you to seize the initiative and develop a proactive and collaborative HR function here in Sutton Housing Partnership. We are looking for someone to develop our HR strategy and workforce plans as we seek to diversify, win new business and enter new markets, someone to be clear about the resources we need and the tools we should employ to help us fulfil our values in our people strategies: involving, enabling, safe, open and driven to be the best we can. You will have the opportunity to influence and shape the
organisational strategy and provide us with customer focused HR services. Your sector experience matters less than your breadth, your drive and your vision for how HR can support us to deliver excellent customer services to our residents. For an informal discussion with our retained consultant’s, Campbell Tickell, please contact their lead consultant Mary Hope on 07948 978804 or 020 3434 0990. A recruitment pack is available at www.campbelltickell.com/jobs. Closing: Tuesday 28th June 2016 at 12 noon
Working together to deliver homes and communities where residents feel happy and secure
This publication was produced in-house by the Communications team at Sutton Housing Partnership. © Sutton Housing Partnership 2016
