THCH DoR Jun 16

RECRUITMENT PACK Director of Resources June 2016 www.campbelltickell.com Tower Hamlets Community Housing Director of ...

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RECRUITMENT PACK Director of Resources June 2016

www.campbelltickell.com

Tower Hamlets Community Housing Director of Resources

YOUR APPLICATION Dear Applicant Thank you very much for your interest in this position. On the following pages you will find information about the Director of Resources post at Tower Hamlets Community Housing, along with details of the selection process, to assist you in completing and tailoring your application. In order to apply you should submit an up-to-date CV which shows your full career history – we recommend that this is no longer than three pages. In addition, please submit: 

A supporting statement explaining why you are interested in this role detailing how you are a good candidate for this post and how you fulfil the person specification – we recommend that this is no longer than two pages;



The declaration form. The completion of the equalities section is not mandatory but this is requested for monitoring purposes in line with our commitment to equality and diversity; and



An indication on the declaration form if you cannot attend any of the interview dates.

Please note that applications can only be considered if all the documentation is complete. Please send your application, preferably in MS Word format, by email to: [email protected]. Applications must be received by 12 noon on 8th July 2016 You will receive an acknowledgement within 24 hours of receipt and we suggest that, if after that time you have not heard from us, you telephone the office (020 3 434 0990) to ensure that it has arrived. Using a secure email address and putting the job title/organisation in the subject line reduces the chances of any email going into spam. Please do contact me if you wish to have an informal discussion about the role/organisation or if you have any other questions to help you decide whether to apply. You can contact me on 07900 363803 or 020 3434 0990. I look forward to hearing from you. Regards

Kelly Shaw Kelly Shaw Senior Recruitment Associate

Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registration number 4713939 Registered office 14 Accommodation Road, London NW11 8EP VAT number 743 6943 08

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Tower Hamlets Community Housing Director of Resources

CONTENTS Welcome letter from the Chief Executive

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About Tower Hamlets Community Housing

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The Senior Management Team

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Role profile

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Core Competencies

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Organisation chart

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Principal terms and conditions of service

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Supplementary Information

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Key dates and the selection process

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Media advertisement

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www.campbelltickell.com [email protected] 3

Tower Hamlets Community Housing Director of Resources

WELCOME LETTER Dear Applicant THCH owns over 3,000 homes excusviely located in the London Borough of Tower Hamlets. Our vsion reflects our community based approach – “To work with residents to deliver well managed local housing and community services through a flourishing and financially strong organisation”. Working from local offices the association employs just under 80 staff across an interesting range of professional discplines. At THCH we see ourselves very much as key partners to community activity and as such actively seek to work wth external groups to achieve positive outcomes. We expect such an approach from our Director of Resources and as such relationship management along with high level communication skills are vital. Our Director of Resources will be responsible for all financial activity. Reporting directly to the Chief Executive you will be an integral part of our Senior Management Team. In addition to financial skills core competencies for this post revolve around exemplar leadership, excellent service delivery and outstanding people skills. Beng a first rate professional accountant with significant experience of working in a complex organisaiton it only the starting point. Specific responsibilities for the post include; business planning, treasury management, risk management, IT, corporate administration, business assurance, governance and performance management. More vitally we are seeking a person with a passion and enthusiasm for transformation, and a change agent who will continuously lead on business improvement. THCH is an organisaton with a strong social purpose and we would expect our Director of Resources not only to understand our mission but to add value from a strategic perspective. As Chief Executive I am proud of what we achieved since 2000, however times have changed and the governance downgrading has been a big blow. Neverthless the organisation has embarked on implementing our “Fit for the Future” plan and having someone new to join us also in this role is very exciting. Do take the time to read the rest of the pack, visit our website and speak to our retained consultant at Campbell Tickell to find out more about this career defining opportunity. I shall look forward to hearing from you.

Mike Tyrrell Michael Tyrrell, Chief Executive Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registration number 4713939 Registered office 14 Accommodation Road, London NW11 8EP VAT number 743 6943 08

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Tower Hamlets Community Housing Director of Resources

ABOUT US THCH is a Registered Social Landlord and a Registered Charity operating exclusively in the London Borough of Tower Hamlets. We aim to provide good quality homes for rent and shared ownership and we currently own and manage just over 3,000 homes, including 2,000 tenanted properties and over 1,000 leasehold homes. Our vision is "To work with residents to deliver well managed local housing and community services through a flourishing financially strong organisation".

This will done by:     

Providing a better place for living safely Providing a better place for living well Creating and sharing prosperity Providing a better place for learning achievement and leisure Providing excellent public services

Growth and Sustainability

Our core objectives are developing and managing affordable housing for rent and, more recently, for low cost home ownership. We continue to develop new units in our own right and in partnership with other Housing Associations, especially through the North River Alliance.

THCH was formed in March 2000 with Government funding of £21 million secured from Round 3 of the Estates Renewal Challenge Fund for the transfer of 1,249 homes owned by the London Borough of Tower Hamlets, including 215 leased properties. Further homes transferred to THCH in 2004 (Tarling Estate) and an additional 800 homes transferred over in 2006 following the successful ballot (via Housing Choice) of Norton House and the Mansford and Avebury East Estates. We have 3 offices, including 2 local community housing offices and employ 78 staff.

THCH owns a number of Community Centres and rooms across Tower Hamlets. Our community facilities are provided to enable individuals and groups to engage in social, recreational and sporting activities which will enhance and enrich their lives.

Development and Regeneration – Our Vision THCH’s key objective ‘is to remain an excellent community based housing association working with partners locally to provide safe, high quality, homes for rent, contributing to the social and economic regeneration of the local community’. www.campbelltickell.com [email protected] 5

Tower Hamlets Community Housing Director of Resources

THE SENIOR MANAGEMENT TEAM Chief Executive – Michael Tyrrell BA (Hons) Prior to taking up the role of Chief Executive in 2000, Mike was Head of Area Housing Services at Tower Hamlets Council, with 15 years’ Local Government service. Mike is committed to ensuring that THCH continues to provide high quality services to residents. Mike takes an active part in community issues in Tower Hamlets and has served on many committees and has been involved in many campaigns. Mike was one of the founders of the Ragged School Museum in 1985. He is a member of the Tower Hamlets Safeguarding Adults Board, a member of Placeshapers Board, a Director of the Ocean Regeneration Trust, a Director and Chair of the Parmiter’s Almshouse and Pension Charity and a Trustee of the Parmiter’s Education Fund (Bethnal Green).

Director of Operations – Pam Bhamra BSc (Hons) Pam joined THCH in 2016 following a 28-year career in social housing. Pam has had a variety of roles in a number of organisations. Between 1998 and 2004, Pam was the Housing Services Director at Islington & Shoreditch Housing Association. Pam worked at the Southern Housing Group from 2005 to 2015, first as the Regional Director for the Thames Gateway Area, which included Tower Hamlets; and then as the Director of Housing & Resident Services. Prior to joining THCH Pam was an Area Director for Catalyst Housing. Pam served on the Board of East Thames Housing Association, now known as East Homes, between 2001 and 2004.

www.campbelltickell.com [email protected] 6

Tower Hamlets Community Housing Director of Resources

ROLE PROFILE RESPONSIBLE TO:

Chief Executive

RESPONSIBLE FOR:

Head of Finance, Head of Income Recovery, IT (outsourced), PA to Chief Executive and Resources Director, Office Services Manager

KEY RELATIONSHIPS:

External: Funders, the Homes & Communities Agency; treasury, legal and other professional advisors; internal and external auditors; and finance and IT contractors Internal: The Board; the executive and wider staff team; residents and other internal customers

ROLE PURPOSE:



As a member of the Senior Management Team, to ensure the development and delivery of THCH’s mission, strategies, business plan, corporate plan and the budget. To maintain a minimum V2 rating.



To drive change and transformation in all aspects of process, systems and culture in relation to risk, control and VFM.



To advise the Executive and the Board on financial strategy, taking lead responsibility for planning and implementing effective financial management, including regulatory returns and statutory reporting.



To provide the overall strategy, direction and management of finance, treasury, procurement, IT, VFM and central administration



To ensure effective controls are in place for all financial processes



To provide timely, accurate and effective reporting of Financial performance to the Board and management team in order to facilitate clear decision making.



To ensure that the systems and processes for setting and collecting of rents and service charges and the control mechanisms meet the business objectives.



To ensure through THCH’s processes and procedures, that all statutory compliance requirements with respect to finance, treasury, procurement and IT are embedded within the organisation.



To manage the outsourced IT relationship, the IT strategy and forward planning.



To provide effective leadership to support a culture which delivers service excellence.

Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registration number 4713939 Registered office 14 Accommodation Road, London NW11 8EP VAT number 743 6943 08

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Tower Hamlets Community Housing Director of Resources KEY ACCOUNTABILITIES AND DELIVERABLES Corporate Leadership 

In conjunction with the senior management team to provide vision, leadership and direction to the organisation, taking collective responsibility for SMT decisions and leading on cultural change



To ensure team compliance with key policies including for example: equalities & diversity; health & safety; data protection; confidentiality.



To promote and represent the organisation, helping to maintain our good reputation.

 As a Director of THCH to deputise for the Chief Executive as and when required. Business Planning, Accounting and Financial Strategy 

To lead on the delivery of the annual and the 30-year business plan, including stress testing and recovery planning, using financial modelling and options appraisal.



To lead on the annual cycle for the production of organisational budgets, with monthly reporting/management accounts and to prepare annual financial statements for audit and approval by the Board.



To develop and maintain effective and timely systems of accounting, forecasting and financial control, liaising with the internal and external auditors.



To ensure robust monitoring of the business plan, putting systems in place for managing performance and taking timely and corrective action as necessary.



To lead on the measurement and monitoring of Value for money (VFM) across the business and on the annual review of the VFM policy.



To monitor and appraise all new development ensuring they comply with business plan parameters. Funding and Treasury Management 

To advise and implement THCH’s treasury policy, ensuring effective long and short term cash management and compliance with loan covenants. To report regularly to Board on covenant compliance, highlighting areas for concern.



To develop the financial strategy and to secure appropriate funding for the delivery of agreed organisational objectives, particularly in asset management and development.



To liaise as necessary with the organisation’s treasury management advisors.



To prepare regular cash flow reports, monitor cash requirements and investment of surplus. Risk Compliance and Control 

To lead on the organisation’s risk management and assurance arrangements, including reporting to the Board and Committees.



To ensure compliance with all statutory requirements (e.g. HCA, HMRC etc.) relating to the financial control and accounting of the organisation. All information to the regulator must be accurate and timely.



Establish appropriate internal and external audit arrangements are in place, procuring services as necessary for the whole organisation. www.campbelltickell.com [email protected] 8

Tower Hamlets Community Housing Director of Resources



To ensure the organisation as a whole complies with Financial Regulations and other internal control measures.



To establish appropriate internal and external audit arrangements including any follow up to internal and external auditor recommendations.



To maintain THCH’s asset and liabilities register, data protection policy and compliance with the procurement process

 To be responsible for the preparation, review and monitoring of financial regulations, standing orders and delegated authorities.  To ensure systems are in place to enable senior managers to appraise financial risk when developing future plans, particularly in asset management, stock investment, new business and development programmes.  To establish appropriate internal and external audit arrangements are in place, procuring services as necessary for the whole organisation. Governance 

To advise on upholding high standards and compliance with governance practices.



To support the Chief Executive in servicing the Board and in the provision of timely and accurate information in order that the Board can effectively discharge its duties.



To keep the Board and SMT informed on the impact of new legislation and required changes in policy. Information Technology  To ensure a strategic approach to the development, management and use of IT across the organisation and robust oversight of investment in IT infrastructure. 

To lead on the development and delivery of the organisation’s IT strategy, providing advice and taking professional advice as needed. Procurement 

To ensure a strategic approach to procurement across the organisation



To be responsible for managing the procurement process in accordance with the financial statutory and regulatory requirements. Performance and Organisational Management 

To provide leadership and professional development to the finance and central administration team creating a climate that ensures a reputation for service excellence, innovation and reliability.



To ensure the team are appropriately structured, resourced, trained to provide a quality service to internal/external customers.



To undertake all line manager responsibilities in respect of the Head of Finance and Head of Income Recovery



To support a culture of learning, responsibility and accountability.

Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registration number 4713939 Registered office 14 Accommodation Road, London NW11 8EP VAT number 743 6943 08

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Tower Hamlets Community Housing Director of Resources

KNOWLEDGE, SKILLS AND EXPERIENCE



Degree or equivalent



Relevant professional qualification e.g. CIPFA/CIMA/ACA/ACCA and full membership of a recognised UK accountancy body. Evidence of continuing professional development would be an advantage



Substantial experience of operating at senior level in a finance function in a comparable sized business. Direct management of wider portfolio responsibilities e.g. business improvement, ICT, governance and project management would be an advantage.



Understanding of managing a loan portfolio and being accountable for covenants and long term financial projections with a proven track record of managing lender and investor relationships.



A good grasp of the financial compliance and regulatory framework relevant to THCH.



Experience of driving change and transformation in terms of process, systems and culture as it relates to risk and control.



Experience of developing and managing a strong service culture, where organisational infrastructure proactively supports frontline service delivery.



Ability to undertake strategic planning and experience of Business Planning and management of complex budgets in a challenging environment where resources are at a premium



A clear understanding of the role of finance in the delivery of business outcomes in particular in relation to the Business Planning process



Ability to assess risk and promote risk awareness without being risk averse.



Ability to make sound financial judgements, confident in own abilities and able to give advice to others and be accountable for that advice.



Extensive experience of computerised financial systems and financial modelling using spreadsheets



Excellent skills and awareness of financial management and control techniques



Ability to interpret complex financial issues and adopt an analytical approach to problem solving



Strong communication skills both oral and written, with proven ability to communicate financial information to a wide audience including non-financial staff, residents and Board members



Detailed and up to date knowledge of finance legislation and current best practice



Extensive experience of managing diverse staff across a range of disciplines at a senior level, preferably within a housing organisation

Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registration number 4713939 Registered office 14 Accommodation Road, London NW11 8EP VAT number 743 6943 08

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CORE COMPETENCIES Leadership

Delivering excellent services

Managing people

You lead by example and are a role model to others, providing clear direction to encourage, motivate and stimulate others to perform their best

You work to understand the diverse needs of our customers, actively looking for better ways to deliver a quality service

You work to create a diverse team that is highly skilled and flexible in the way it develops our services

You are considered effective when you:

You are considered effective when you:

You are considered effective when you:

 Provide strategic direction for the organisation





Inspire ownership and achievement of standards



Ensure development is treated as a priority for business success



Empower people to make appropriate decisions at all levels



Demonstrate trust and confidence in the ability of others



Develop good relations with staff representatives

 Provide clear leadership consistent with THCH’s vision, values and priorities  Empower others to take reasonable risks





 Are entrepreneurial in approach  Ensure services are dynamic and customerfocused  Are a role model for staff, promoting diversity



Use relevant information, including customer feedback to aid problem solving Promote an organisation wide culture of inclusiveness and continuous improvement Consider the needs and aspirations of our customers in developing service/organisational plans and strategies Take responsibility for longer term department planning

 Own the change process

Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registration number 4713939 Registered office 14 Accommodation Road, London NW11 8EP VAT number 743 6943 08

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Building relationships and working in partnership

Managing resources and projects

Communicating effectively

You understand your impact on, and how to work with others, valuing the opinions of others and taking responsibility to build positive relationships

You plan and organise resources to meet individual, team and departmental objectives whilst achieving quality and value for money

You adapt your style of communication with different people and in different situations to ensure mutual understanding





Deliver value for money services and projects



Communicate the organisation’s priorities



Ensure all strategies are financially efficient



Engage your audience by adapting your communication style



Allocate appropriate resources that will deliver the business plan



Bring conflicting parties together to resolve their differences



Develop communication strategies for major organisational priorities or innovations



Use professional associations to voice sector issues to central government and/or to professional bodies



Manage media interest and involvement in the best interests of THCH





Create an inclusive environment where collaboration and team working across the council and with external partners is the norm Identify potential partnerships based on strategic priorities



Understand partnership arrangements 



Anticipate the effects of future internal or external developments, trends or legislation Ensure business plans are achievable and integrated with THCH’s corporate plan Ensure diversity is integral to business performance

Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registration number 4713939 Registered office 14 Accommodation Road, London NW11 8EP VAT number 743 6943 08

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Tower Hamlets Community Housing Director of Resources

ORGANISATION CHART Chief Executive

Company Secretary

Head of Human Resources

Director of Operations

Senior HR Officer

HR Admin Officer

Head of Asset Management

Head of Development

Technical Officer x3

Building Surveyor

Community Housing Office Manager – Bethnal Green

Lettings Officer X1.6

Handyperson x2

Senior Community Housing Officer

Estate Cleaning Supervisor

Housing Support Officer

Apprentice Handyperson

Community Housing Officer X3

Chargehand Estate Cleaner

Housing Support Assistant

Repairs Supervisor

Repairs Assistant x3

Director of Resources

Head of Housing Services

Estate Cleaner x8

Community Housing Office Manager – Stepney

Resident Engagement Officer

Communications & Community Development Manager

Senior Community Housing Officer

Housing Support Officer

Estate Cleaning Supervisor

Community Development Officer x2

Community Housing Officer X3

Housing Support Assistant

Chargehand Estate Cleaner

Income Recovery Officer x2

Senior Income Recovery Officer

Rent Finance Officer

Leasehold Finance Officer

Management Accountant

Income Recovery Assistant

Tenancy Support Officer

Finance Assistant

Assistant Management Accountant

Estate Cleaner x7.5

Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registration number 4713939 Registered office 14 Accommodation Road, London NW11 8EP VAT number 743 6943 08

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Head of Finance

Head of Income

Service Charge Accountant

Office Services Manager

Financial Accountant

Purchases Finance Officer

Admin Officer X3

Complaints Officer

Tower Hamlets Community Housing Director of Resources

PRINCIPAL TERMS AND CONDITIONS (For information purposes only)

Position: Director of Resources Remuneration package: The annual salary is circa £95,000. There is also an essential car user of £1,239 per annum, life insurance and a defined contribution pension scheme. Annual leave: 30 days plus public holidays. Location: The Tower Hamlets Community Housing head office is based at 285 Commercial Road, Stepney, London, E12PS. A relocation package may be considered for the successful candidate. Working hours: The office keeps usual business hours. However, given the seniority of the role, flexibility will be necessary, including evenings and occasional weekends.

www.campbelltickell.com [email protected] 14

Tower Hamlets Community Housing Director of Resources

SUPPLEMENTARY INFORMATION The following can be downloaded from the Tower Hamlet Community Housing website: Annual Report http://www.thch.org.uk/UsefulInformation/Publications/AnnualReport Corporate Plan http://www.thch.org.uk/UsefulInformation/Publications/CorporatePlan Standing Orders and Articles of Association http://www.thch.org.uk/AboutUs/StandingOrdersandArticlesofAssociation THCH's Magazine http://www.thch.org.uk/UsefulInformation/Publications/Update-THCHsMagazine THCH Website http://www.thch.org.uk/Home

Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registration number 4713939 Registered office 14 Accommodation Road, London NW11 8EP VAT number 743 6943 08

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Tower Hamlets Community Housing Director of Resources

KEY DATES AND THE SELECTION PROCESS CLOSING DATE Friday 8th July 2016, 12 noon

INTERVIEWS First interviews will be held during the week of 18th July 2016 Longlisted candidates will be interviewed by a Campbell Tickell panel. On the same day there may also be an opportunity to meet with the Association’s Chief Executive for a separate discussion session. Final Interviews will be held during the week of 1 st August 2016 Candidates will be interview by a panel from THCH and the day could include the opportunity to meet a range of other key stakeholders, a presentation and/or technical testing. Details to be finalised nearer the time.

Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registration number 4713939 Registered office 14 Accommodation Road, London NW11 8EP VAT number 743 6943 08

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Tower Hamlets Community Housing Director of Resources

MEDIA ADVERTISEMENT

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Third Floor Olympic Office Centre 8 Fulton Road Wembley Middlesex HA9 0NU 020 8830 6777 020 3434 0990 (Recruitment) [email protected] www.campbelltickell.com

Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registration number 4713939 Registered office 14 Accommodation Road, London NW11 8EP VAT number 743 6943 08